Harnessing the Power of People!
© Roger La Salle
The power of many is greater than the sum of the individuals.
It is common knowledge that a linked worldwide network of computers is in use to provide a virtual super computer, the power of many being much greater than that the individual.
So too social networks have been formed and open innovation models developed where problems are presented to the wider community in the hope that somewhere somebody may be able to proffer a solution. Again the power of many being much greater than the individual.
It may be possible for many businesses to exploit some of these open innovation and wide area models but for many this is giving away too much of the “farm”. Perhaps it’s best to keep opportunities in house and use the power of your people to find the solutions. This is without doubt the model preferred and embraced by most businesses, and for every good reason – confidentiality.
Why past attempts have failed
Attempts to tap into the power of a company’s own people have often foundered because they failed to embrace some simple rules and models.
The old fashioned “Staff Suggestion Scheme” is an example of a model that in theory sounds good but unfortunately these have not really delivered what they promised and the reason is simple. This model is fundamentally flawed.
For a person to lodge a staff suggestion requires these following three activities:
Problem Identification Proposed Solution Idea Submission
The simple issue here is that a proposed solution seems to be a necessary pre-cursor to a submission, whereas the person who has identified the problem may not be in the best position to propose a solution. Consequently, the identified problem may languish for want of a solution and subsequent submission.
A Better Model
The real secret to tapping into the latent talents of your people should not require them to solve the problem but perhaps better still, simply highlight or identify issues in need of exploration and solution.
Thus the staff suggestion scheme should in fact be a “Issue identification Forum”
The model then simply becomes:
Problem Identification Issue Submission
Once a problem has been identified it is far easier to have one of the “Innovation Circles”© (that one would assume many businesses have now embraced – refer previous article) investigate and resolve the issue at hand.
A Simple Example
The following may be an overly simplistic example but the reader will no doubt get the message, it is the highlighting of the issue where the real value lies.
Suppose a production worker notices that the tamper tape on packets of pills they manufacture and sell is not really providing adequate tamper protection. The worker notices this but in putting forward a staff suggestion the worker should not be required to suggest a solution that may include alternative tamper tapes or attachment gluing material. The worker need only highlight the problem and be rewarded for that. Leave the solution to the experts, perhaps those forming an “Innovation Circle”© these are the people charged with resolving issues and developing innovative solutions to problems.
Simplify your staff suggestion scheme, make it easy for all staff to submit issues in need of resolution, reward them for that and leave the solution to the experts.
Understand that the real opportunity lies in identifying the problem, more so than the solution.
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Roger La Salle, is the creator of the “Matrix Thinking”™ technique and is widely sought after as an international speaker on Innovation, Opportunity and business development. He is the author of four books, Director and former CEO of the Innovation Centre of Victoria (INNOVIC) as well as a number of companies both in Australian and overseas. He has been responsible for a number of successful technology start-ups and in 2004 was a regular panellist on the ABC New Inventors TV program. In 2005 he was appointed to the “Chair of Innovation” at “The Queens University” in Belfast. Matrix Thinking is now used in more than 26 countries. www.matrixthinking.com