Posts Tagged ‘Innovation’

Rising interest rates, maybe ‘tightening of belts’ – is this an opportunity?

Wednesday, March 12th, 2008

With inflation in Australia above the Reserve Banks targets, interest rates have risen yet again in an attempt to slow the economy and dampen demand. Is this a “show stopper” for business, or can it be viewed as an opportunity?

Traditionally

The Reserve banks uses interest rates as a questionable means of dampening demand and so slowing the economy, but in the last “sledge hammer” approach to economic control under Paul Keating when interest rates reached the dizzy heights of 17% and more, our balance of trade remained in the negative and consumers were still spending. Eventually, after many businesses “went to the wall” demand did damped and inflation slowed – but at what cost?

The ready availability of credit cards and the “must have it now” culture is one of the reasons that the impact of rising interest rates has little immediate effect on slowing the economy.

Notwithstanding the above, one thing is certain; as interest rates rise people do become more discerning with their expenditure. For the first time in perhaps more than a decade people now look twice at bills and purchases and compare alternatives with a little more rigour than before. Churn in now on the increase, and this is where the opportunity lies. Now is the time to win customers from competitors and increase market share.

Innovation is not the only answer.

Many companies embrace innovation (best defined as “Change that Adds Value”© La Salle 1999) of products, processes and services as a means to drive change and as a way of ever improving their offering and moving both their customers and businesses to an ever better place. Opportunism is perhaps another way of thinking, a way that is seldom even touched on by traditional innovation initiatives.

What is an Opportunity?

The dictionary defines the word opportunity as a fortunate intersection of events” or something similar, unfortunately such a definition is not a call to action for it fails to show one how an opportunity may be found.

Perhaps a better definition is:

“An observed fortunate set of circumstances (© La Salle 2002).

This simple definition underpins an entirely new search endeavour for business development and has the effect of moving the mindset of staff from that of merely operators to opportunists.

Make Opportunity your opportunity!

There are five important search criteria for finding an opportunity. People need to be skilled in the use of these and to work through the simple opportunity stimulants to find new unthought of initiatives. Not only does this work for businesses, it is equally valuable for personal, job and career development.

Be assured, opportunities are abundant, perhaps more so now in times when people are reviewing spending patterns.

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Process Innovation – A key to unharvested wealth?

Thursday, February 14th, 2008

Process innovation can open your business to a complete world of new opportunities if approached from the right perspective!

Traditionally

Process innovation is traditionally viewed as more appropriate to the manufacturing sector, but in fact process innovation applies to everything we do, manufacturing, services and even management processes.. It aims at improving business outcomes by cutting costs. Properly implemented process innovation come with little risk.

Further, a dollar saved in process improvement goes straight to the bottom line as a full dollar, whereas increased revenue targeted from heightened sales activity translates to only some portion as a bottom line increase.

The more common process innovation approaches include, ‘Six Sigma’ with its aim for almost zero defects, ‘Lean Manufacturing’ that focuses on cost down initiatives and waste removal; and ‘Continuous Improvement’ that aims to involve the entire organisation in looking at ways of endless incremental improvement.

Innovate and remove market risk

If we accept that the by far the single biggest risk in business is market risk, that is the risk that nobody will buy the product, then logic would have it that the best way to mitigate this risk is to find something people are already buying and simple improve it. This in fact is what innovation is all about and leads to the ideal definition of innovation as “Change that Adds Value © La Salle 1999

Nokia is one of the world’s greatest innovators with new improved more featured hand phones coming on to the market every six months. They understand this game perfectly.

Car companies are pretty good as well with face lifted models every 12 months and models bearing a new shape, aimed at rendering your present one obsolete, almost every three years.

Why should the message be different for processes?

Create a Paradigm

Have you ever realised that some of the world’s great businesses have grown on the back of nothing more than improved processes!

FedEx, DHL UPS, did nothing more than look at the very successful postal service and innovate it to provide faster deliveries.

So too Dell Computers, Reuters, and even the Ford Motor company.

Henry Ford did not invent the motor car, he simply innovated the way they were made.

The list of such innovated process that spawned new global businesses is almost endless. And in the case of Amazon, they created a business with a negative cycle time, doing nothing more than finding a new way to sell books.

A structured approach to process innovation can identify complete new paradigms, if only conducted in the right mindset.

Remember, there is always a better way.

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